Customer Care
Customer care at Statesman
The Statesman after-sales customer support team has gained an enviable reputation for providing a customer experience that is unparalleled.
Our aim is always to fully support the free 2 year parts and labour guarantee with a fast and efficient response which will ensure complete customer satisfaction.
We are at your service should you experience any difficulties using an appliance and our knowledgeable call centre operators are trained to diagnose and solve appliance queries on the telephone where possible, which in many cases prevents you needlessly wasting time on an unnecessary engineer visit.
In the event of parts being needed, either within the guarantee period or subsequently, Statesman's dedicated spares team will make sure that you are not kept waiting as most parts are despatched the same day as requested; a service which is 'second to none'.
Extended guarantee
All Statesman products carry a Free 2 Years parts & labour guarantee for your peace of mind. Should you wish to extend your guarantee, please refer to the 'Extended Guarantee' leaflet inside your appliance or available from your retailer to take advantage of the Statesman extended cover scheme.
Getting in touch
Should you need to contact us, please call our Customer Care line:
Tel: 0844 848 5861
Should you require any spare parts or accessories please call our Spare Parts department:
Tel: 0844 848 5862
Our service department is open 5 days a week (Monday - Friday), from 8am - 4.30pm
